Important Information

Important information about us and for your holiday arrangements

Our ABTA Membership

Firefly Holidays (UK) Ltd is a Member of ABTA with membership number Y6327. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com

ABTA Travel With Confidence
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Full Financial Protection – Approved by ABTA

Firefly Holidays (UK) Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations ” all passengers booking with Firefly Holidays (UK) Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Firefly Holidays (UK) Limited.

This insurance has been arranged by Atlas Voyage Secure (AVS), a trading brand of All Seasons Underwriting Agencies Limited (ASUS) of Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, Basildon, Essex, SS14 3HJ. All Seasons Underwriting Agencies Limited (Company number 03252689) are authorised and regulated by the Financial Conduct Authority reference no: 308488 and arranges this policy on behalf of Syndicate 033 at Lloyd’s managed by Hiscox Syndicates Limited, 1 Great St Helen’s, London EC3A 6HX.  The policy number is HIS/FII/2019 0012. A copy of the policy certificate can be supplied on request.

In the unlikely event of Insolvency of Firefly Holidays (UK) Limited please contact the ABTA helpline on 020 3117 0599 (10.00 – 16.00 Monday to Friday) or https://abta.com/holiday-help-and-complaints/travel-company-failures  and the AVS claims department on +44 (0) 20 3 327 0555 (avs@asuagroup.co.uk).

Please ensure you retain your booking confirmation invoice as evidence of cover and value. Please note that if payment for your holiday was made by credit or debit card you must contact the Claims team on the contact above in the first instance for instructions.

This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card).

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UK Foreign Office Travel Alerts

The Foreign & Commonwealth Travel Advice Unit produce regular updates to help British travellers when travelling abroad.

Visit the FCO Travel Aware website for up to date advice on health, safety, security and local laws for your destination.

Customers with Disabilities

We want to ensure that any customer with a disability has an enjoyable and trouble free holiday. The majority of our resorts do have some accommodation which has been specially adapted. So that we can offer you the best possible advice regarding the suitability of your chosen resort and the availability of accommodation we do ask that you call us directly on 01606 717900 before confirming a holiday.

Cottage Life Adapted Bedroom
Cottage Life Adapted Bedroom, Le Paradis, St Léon
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Firefly Holidays Company Details

Firefly Holidays is a trading name of Firefly Holidays (UK) Ltd, a specialist UK travel and holiday operator established and based in Cheshire, UK.

Postal Address: Drake House, Gadbrook Park, Northwich, Cheshire, UK. CW9 7RA

Registered Address:Drake House, Gadbrook Park, Northwich, Cheshire, UK. CW9 7RA

email enquiries: enquiries@fireflyholidays.co.uk

Registered company in England and Wales number: 9636996

UK VAT Registration number: 227 8780 72