Financial Protection
Firefly Holidays (UK) Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations ” all passengers booking a package with Firefly Holidays (UK) Limited are insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Firefly Holidays (UK) Limited.
This insurance has been arranged by Atlas Voyage Secure (AVS), a trading brand of All Seasons Underwriting Agencies Limited (ASUS) of Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, Basildon, Essex, SS14 3HJ. All Seasons Underwriting Agencies Limited (Company number 03252689) are authorised and regulated by the Financial Conduct Authority reference no: 308488 and arranges this policy on behalf of Syndicate 033 at Lloyd’s managed by Hiscox Syndicates Limited, 1 Great St Helen’s, London EC3A 6HX. The policy number is HIS/FII/2019 0012. A copy of the policy certificate can be supplied on request.
In the unlikely event of Insolvency of Firefly Holidays (UK) Limited please contact the ABTA helpline on 020 3117 0599 (10.00 – 16.00 Monday to Friday) or https://abta.com/holiday-help-and-complaints/travel-company-failures and the AVS claims department on +44 (0) 20 3 327 0555 (avs@asuagroup.co.uk).
Please ensure you retain your booking confirmation invoice as evidence of cover and value. Please note that if payment for your holiday was made by credit or debit card you must contact the Claims team on the contact above in the first instance for instructions.
This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card).
